Terms and Conditions
By opening an account with Create Comfort for Interior Designers, you acknowledge and agree to the following Terms and Conditions of sale.
E-commerce
In the interest of all our customers, there are requirements to become an authorized partner of Create Comfort for Interior Designers in the field of e-commerce, including employment in the field of interior designs. If you are an interior designer or closely related to this field, please contact us for more information. Customers providing access to or selling goods from our site to third parties without the permission of Create Comfort for Interior Designers will be suspended, and no orders will be confirmed or fulfilled until the account is fully compliant with the Create Comfort for Interior Designers e-commerce policy.
Prices
Prices are subject to change without prior notice. You can find out the prices by registering on our website.
Items
The items can be viewed by registering on our site.
Order under Minimum Fee
A minimum fee of $75.00 is applied to all individual orders below $350.00. To avoid the Under Minimum Fee, POs should be combined prior to submitting to Create Comfort for Interior Designers.
IMAP Policy
The client will not advertise, inform a third party of the selling price, or sell products from the Create Comfort for Interior Designers website. To report any violations of the IMAP, please inform us.
Website registration
Website registration is subject to manager approval. Once approved you will be able to:
- See all items.
- Check current prices.
- Add items to the cart and pay.
Ordering
Order Acceptance and Confirmations
Customers must review all confirmations for errors. Create Comfort for Interior Designers cannot guarantee accommodating your request if errors are found after an order has been processed or shipped. Orders may incur additional or unspecified fees from the carrier or other businesses affected by the error (such as storage fees charged by your receiving warehouse, etc.).
Order Confirmation
Orders submitted through the Create Comfort for Interior Designers website do not constitute an order confirmation and do not guarantee product availability, stock availability or order turnaround times. We will send you our confirmation after receiving confirmation of the product status from the supplier.
If the product is in stock, the supplier processes the order within 3-5 business days.
Backorders
Backorder lead times are approximate, not guaranteed and subject to change.
Lead times are our best approximation based on the information we have at the time of confirming the order. We recommend you include deadline dates on each PO.
Ship Complete Policy
Any order that is submitted with the instructions to ship complete will be held until all items are in stock. On occasion, in stock” items on ship complete orders may be allocated to other orders, but should not affect the overall order ready date.
Orders that do not include ship complete instructions may be split at our discretion.
Modifications/Cancellations/Returns
Modifications:
Changes to the order must be emailed before the order is processed. A fee of 35% will be charged for changes in orders sent to the warehouse for processing.
Cancellations:
All sales are final.
In stock orders will be cancelled by Create Comfort for Interior Designers after 1 week due to non-payment.
Returns:
Returns are only accepted with the approval of the Create Comfort for Interior Designers website.
- Items must be returned in the original condition.
- Restocking fee is 35%.
- Pick-up fee $250. The fee is charged for packaging and delivering the goods from the buyer’s address to our warehouse.
- Create Comfort for Interior Designers will not reimburse shipping or storage costs under any circumstances.
Payment
Payment must be made in full before the order is processed.
Accepted forms of payment:
MC, Visa, Checks, ACH – wire transfers: Please contact your manager for payment instructions.
* Third party checks and credit cards are not accepted.
DO NOT submit your customer’s credit card information. Credit cards must belong to the customer named as the “bill-to” party on the Purchase Order. Likewise, checks must also belong to the customer named as the “bill-to” party on the Purchase order.
Please note: PLEASE BE CERTAIN YOU ARE PROVIDING THE CORRECT CARD. IT IS YOUR RESPONSIBILITY TO REMEMBER WHICH CARD YOU PROVIDE CREATE COMFORT FOR INTERIOR DESIGNERS TO KEEP ON FILE AND TO NOTIFY US WHEN YOU NO LONGER WISH US TO CONTINUE USING THIS CARD.
Delivery
We offer the following methods of delivery goods:
**Business to Business:** Delivery from the supplier’s warehouse to the buyer’s address. Delivery is typically by truck. Delivery time depends on the third party (carrier).
**White Glove:** Delivery to our warehouse in Newark, NJ. Delivery time depends on the third party (carrier). We offer 30 days of free storage of goods at our warehouse. We deliver the goods to the buyer’s address on a pre-agreed day. We carry in and unpack the goods. Our specialists will assemble all the furniture.
**Requirements:**
Delivery within a 100-mile radius of the warehouse (including all of Long Island).
**Special Glove:** Delivery to our warehouse in Newark, NJ. Delivery time depends on the third party (carrier). We offer 30 days of free storage of goods at our warehouse. We deliver the goods to the buyer’s address on a pre-agreed day. We carry in and unpack the goods.
**Requirements:**
Delivery within a 400-mile radius of the warehouse.
The presence of the buyer is required during the delivery of the goods.
Shipping Rates
Business to Business: Free delivery.
White Glove: Free delivery from the supplier’s warehouse to our warehouse in Newark, NJ. Free storage of the order for 30 days. Delivery from our warehouse to the buyer’s address is $199.
Special Glove: Free delivery from the supplier’s warehouse to our warehouse in Newark, NJ. Free storage of the order for 30 days. Delivery from our warehouse to the buyer’s address is $499.
Delivery terms for orders under $350
All orders under $350 are delivered by postal companies (USPS, UPS, FedEx) to the buyer’s address.
Our service does not accept claims for non-delivery or damage to the order during delivery. All delivery issues are resolved between the buyer and the postal company (USPS, UPS, FedEx).
About the third party (carrier from the supplier’s warehouse).
- Carriers are 3rd party and not affiliated with Create Comfort for Interior Designers.
- Create Comfort for Interior Designers Trading is not responsible for damages and does not reimburse freight costs under any circumstances.
Blanket Wrapped – Receiving instructions
- Items must be inspected while the carrier is present.
- Items damaged beyond repair should be refused at the time of delivery and reported to your manager.
Boxed or crated items – Receiving Instructions
- Boxed, crated or concealed items must be inspected and the damage reported within 48 hours of receipt. Claims will not be honored on damages reported to Create Comfort for Interior Designers more than 2 business days after receipt.
- External damage to the box or crate must be noted on the carrier POD.
Glove Delivery rates include:
- A scheduled appointment – 4-hour delivery window during standard hours of operation. (Cancellation of appointment must be made at least 48 hours in advance.)
- Two-person delivery team, when necessary.
- Item(s) delivered inside the home and placed in the room of choice.*
- Item(s) delivered to main and/or second level (up or down).*
- Any single item less than 180 pounds.
- 40 minutes of light assembly in the home.
*Additional fees may be assessed if the delivery requires more service than what’s outlined by the carrier above.
Per the carrier, due to site-specific issues, the accessibility of the location or other factors, the delivery team may deem a location unsafe and therefore opt to deliver the item(s) at the threshold.
Glove Delivery – Receiving instructions
- Items must be inspected and any damage noted on the carrier POD while the driver is present. Damage found after the carrier has completed the delivery becomes the responsibility of the receiving party.
- Items damaged beyond repair or when an item cannot be repaired at the delivery location should be refused at the time of delivery.
- If a damaged item is accepted, the client may be responsible for any subsequent retrieval costs.
- Create Comfort for Interior Designers is not responsible for freight damage.
International Shipping
No.
We only operate in the lower 48 states.
Order tracking
We will provide the tracking number when the order is shipped from the supplier’s warehouse.
Express delivery
For some suppliers, we have the option of express delivery. Please contact us to find out about this.
Usually, the transit time takes about 15 days.
3D Modeling and Rendering
We do 3D modeling of future interior designs. Prices and timelines are individual and depend on many factors. Examples of our work:
Please contact us.
Storage
Order storage rates
We store your order in our warehouse for the first 30 days free of charge. A storage fee is charged for each subsequent 30-day period, depending on the volume of the order.
The minimum volume unit is the size of a standard pallet: 48 inches x 40 inches x 72 inches.
The cost of storing one pallet for 30 days is $399.
The storage cost includes order reception, a visual inspection for packaging integrity, and shipment.
If the packaging is damaged, we will accept the order but will note the damages in POD and take photographs. We will contact you to agree on further actions.
Claims
Claims are not reported to Create Comfort for Interior Designers by the carrier. Clients are responsible for reporting any issues to the shipping carrier or to Create Comfort for Interior Designers, as applicable.
To begin a claim, forward a completed claim form, with photos detailing the issue to your manager. If the claim is deemed valid, the manager will submit the information to supplier.
We act as intermediaries between suppliers and the buyer. We pass all the information from the buyer to the supplier. All decisions regarding claims are the supplier’s decisions. We are not the decision-making party!
Taking care of items
Product Characteristics
Most of the products on our website are handmade. It is normal for items to vary in dimension, finish and distressing. When items are being placed together, we recommend ordering and shipping items at the same time. We cannot guarantee that units of the same item ordered at different times will match.
Product characteristics may include:
- Wood items may include knots, gouges or nail holes.
- Metal items may have welding marks and variations in tone and luster.
- Stone color, pattern, texture or veining may differ.
- Fabrics are hand woven and therefore tie-off knots are intrinsic to the design.
Samples and Photographs
Photographs and samples are a close approximation of color and texture. Finishes may vary, sometimes significantly.
Cleaning/Care
Most items are lightly sealed or waxed to highlight the natural character and to allow for aging. To minimize the normal wear on product, placemats and coasters are recommended. Items that are not sealed can absorb and stain or rust when exposed to moisture.
Wood – (except WEA finish)
Clean with a damp cloth. Do not use abrasives, chemical cleaners or furniture polish to maintain or clean the item. Using any cleaner other than water may reduce the lifespan of the sealant and may result in cracking, lifting or the discoloration of the stain or finish.
Wood – (WEA finish)
Lightly dust with a dry, soft cloth.
Metal
Clean with damp cloth. Using abrasives or chemical cleaning agents may result in the deterioration of the sealer, resulting in oxidation or rust.
Stone
Clean with a damp soft cloth. Some stone is more absorbent and may stain more than others. Use of abrasives or chemical cleaners may result in surface scratching.
Tanned Leather
Leather can be cleaned using most leather cleaners.
Selecting a leather cleaner:
Prior to cleaning, apply a small amount to a hidden area on the item. If the item retains the original color, the cleaner can be used. If not, discontinue use.
Raw Leather
Do not clean. Liquids will absorb and permanently stain the leather. Depending to the frequency of use and local conditions, untreated leather will absorb oils, creating a rich patina.
Fabric
Fabrics are not treated with stain resistant chemicals. Applying protective chemicals may result in discoloration of the fabric. When a spill occurs, blot the affected area with a damp cloth.
Glass/Crystal
Do not place hot items directly on the surface, use coasters or placemats. Clean with standard glass cleaner.
Fiber Cement
Clean with damp cloth only. Water used in excess may stain the material.
Need help?
Contact us at b2b@createcomfort.com
