FAQ
The main questions and answers about our service are collected here. You can read more about our service in the Terms & Conditions or in separate sections of the website.
Ordering
Newark, New Jersey
If you have a trade account with Create Comfort for Interior Designers, you can purchase through our website. If you do not have a trade account, you can register here.
Yes, you can store your goods for free in our warehouse for up to 30 days.
You can read more about this in the Storage section.
We can store your goods for a longer period. You can learn more about this in the relevant section of the website.
Yes, the supplier will send the table now and the chairs in 30 days.
Backordered items will ship as they become available.
All cancellations or changes to orders must be received by email no later than 48 hours before the date the order is shipped from the supplier’s warehouse or after management approval.
Delivery
After placing an order, you will receive an order confirmation from the customer service representative with delivery details.
If the product is in stock, the supplier processes the order within 3-5 business days.
Please refer to the individual product pages for the typical lead time to leave the warehouse. Please note that projected lead times are subject to change as warehouse inventory fluctuates often hour by hour and some items that show as “quick ship” or “in stock” may be depleted prior to checkout. If you have concerns regarding a specific timeline for furniture delivery, please refer to your order confirmation or the individual product pages for the most up-to-date information for your order. If the typical lead time note has passed and you have not received tracking information, please email b2b@createcomfort.com
The cost of delivery from the supplier’s warehouse to our warehouse in Newark, New Jersey, is free.
The cost of delivery from the supplier’s warehouse to any address in the 48 states is free.
The cost of delivery within a 100-mile radius of our warehouse is $199.
The cost of delivery within a 400-mile radius of our warehouse is $499.
We carefully review and update the order status. In the “Account” section, you can view the status of your order, the date the order arrived at the warehouse, as well as tracking information.
Returns
The return policy depends on the supplier’s rules. You can familiarize yourself with the return policy on the supplier’s website.
Our service charges $250 for the return of goods to our warehouse if the goods are within a 100-mile radius of the warehouse. Returning goods from our warehouse to the supplier’s warehouse costs 35% of the value of the goods.
The return is processed after the item reaches the supplier’s warehouse. After the return process and inspection, the customer support service will contact you to inform you about the timeline for your credit memo.
Billing
We accept Visa, MasterCard, and American Express credit cards.
Your credit card will be charged as soon as your order is accepted and processed.
Not to worry, it happens to the best of us. Check the following:
Check that your card is not expired.
Double check the accuracy of your credit card’s billing details; such as the billing address and the security code (i.e. what you’ve entered into the checkout details).
Call your credit card issuer – they might’ve have stopped this payment from going through.
Product Inquiry
Items ordered together may not arrive in the same box or ship simultaneously. When your item(s) ship we will send you a confirmation email with the tracking information.
In order to initiate the claims process, can you please provide any pictures or video that show the original packaging and clearly show any damaged areas on the packaging and/or to the item. If delivered via a freight carrier, please provide proof that the damaged goods were reported on the BOL at the time the delivery was made.
Please also include a brief description of the damages. We kindly request that these are sent over within 72 hours of delivery to val@createcomfort.com in order to open a claim.
Once we receive the information, we can open a claim and provide you with detailed next steps regarding a replacement item(s) or part(s) within 3 to 6 business days.
Please direct all complaints, incidents, and warranty claims through email at b2b@createcomfort.com
